Security Helpdesk 

Security concerns raised by residents is sent to security helpdesk of your society

Security agency of your society is authorised to manage all security related tickets

Panic alert from a resident is reported to security helpdesk and guards

Security agency to find and submit RCA against all panic clicks

Ticket escalation by residents if not answered by security team within defined SLA time

Closure of tickets by resident, security team marks as resolved 

Performance scoring of security agency based on number of tickets and time taken in resolution